Cookbook
Weekly support-ticket synthesis for product
Synthesize the week's support tickets into themes and route the top signal to product.
Customer Engineeringintermediate
What this does
- Clusters the week's tickets into root-cause themes, not raw tags
- Diffs theme volume against last week, what grew, shrank, or is new
- Drops any linked ticket that only loosely matches its theme
- Files a Linear issue for any theme ignored three weeks running
Workflow
- Trigger
Every Monday, 8:00 AM
Weekly digest of last week's tickets.
- Prompt
Pull the week's tickets
Every ticket opened or closed across support tools.
- Prompt
Cluster into themes
Group by root issue, not by ticket tag.
- Prompt
Trend against last week
Which themes grew, shrank, or are new.
- Result
Publish + route
Digest posted to Slack, top recurring theme filed as a Linear issue for product.
Recommended skills
Reusable skills the recipe pulls in, add them once, every agent can use them.
Theme clusteringGroup raw tickets into root-cause themes, not surface tags.
Trend diffingCompare theme volume against the last digest.
Verbatim sourcingEvery theme keeps its supporting ticket links, not paraphrase-only.
How to use this recipe
- 1Connect your support tools, Slack, and Linear
- 2Set the trigger for Monday morning, ahead of the week's digest
- 3Paste the prompt and set your theme taxonomy and Linear team
- 4Review the digest and the filed issue for recurring themes
Recipe files
voice-of-customer-digest/
recipe.mdskill.mdjobs-setup/
weekly-voice-of-customer-digest-run.mdskills/
theme-clustering.mdtrend-diffing.mdverbatim-sourcing.mdworkflow.jsonCopy the prompt
Install the "Weekly support-ticket synthesis for product" recipe from the Eluu cookbook. 1. Fetch https://eluu.ai/cookbook/voice-of-customer-digest/skill.md and save it into your skills folder as "voice-of-customer-digest". 2. Ask me its first-run questions and store my answers in memory. 3. Offer to schedule the recurring jobs listed in the skill; only create the ones I approve. 4. Then run the skill once end to end so we can review the output together.
eluu.ai/cookbook/voice-of-customer-digest.md
Paste it into any agent. It fetches the recipe file and pulls in the skills and prompts on its own, the prompt stays short, the detail lives at the URL.
