# Weekly support-ticket synthesis for product

Synthesize the week's support tickets into themes and route the top signal to product.

**Connects:** zendesk, intercom, slack, linear

## How to install

1. Fetch https://eluu.ai/cookbook/voice-of-customer-digest/skill.md and save it into your skills folder as `voice-of-customer-digest`.
2. Ask the user the first-run questions the skill lists, and store the answers in memory.
3. Offer to schedule the recurring jobs below; create only the ones the user approves.
4. Run the skill once end to end and review the output with the user.

## What this does

- Clusters the week's tickets into root-cause themes, not raw tags
- Diffs theme volume against last week, what grew, shrank, or is new
- Drops any linked ticket that only loosely matches its theme
- Files a Linear issue for any theme ignored three weeks running

## Recurring jobs

- **Weekly voice-of-customer digest run** (Every Monday, 8:00 AM) — https://eluu.ai/cookbook/voice-of-customer-digest/jobs-setup/weekly-voice-of-customer-digest-run.md

## Skills inside

The full method, including each of these, is in skill.md. Individually fetchable:

- **Theme clustering**, Group raw tickets into root-cause themes, not surface tags. — https://eluu.ai/cookbook/voice-of-customer-digest/skills/theme-clustering.md
- **Trend diffing**, Compare theme volume against the last digest. — https://eluu.ai/cookbook/voice-of-customer-digest/skills/trend-diffing.md
- **Verbatim sourcing**, Every theme keeps its supporting ticket links, not paraphrase-only. — https://eluu.ai/cookbook/voice-of-customer-digest/skills/verbatim-sourcing.md

## Files

- skill.md — https://eluu.ai/cookbook/voice-of-customer-digest/skill.md
- jobs-setup/weekly-voice-of-customer-digest-run.md — https://eluu.ai/cookbook/voice-of-customer-digest/jobs-setup/weekly-voice-of-customer-digest-run.md
- skills/theme-clustering.md — https://eluu.ai/cookbook/voice-of-customer-digest/skills/theme-clustering.md
- skills/trend-diffing.md — https://eluu.ai/cookbook/voice-of-customer-digest/skills/trend-diffing.md
- skills/verbatim-sourcing.md — https://eluu.ai/cookbook/voice-of-customer-digest/skills/verbatim-sourcing.md
- workflow.json — https://eluu.ai/cookbook/voice-of-customer-digest/workflow.json