Cookbook
Score every account's renewal risk weekly
Score every account's renewal risk weekly from usage and tickets, and flag what changed.
Customer Engineeringintermediate
What this does
- Scores every account's renewal risk from usage, tickets, and renewal date
- Diffs this week's scores against last week, what moved, what's new
- Requires two independent signals before flagging an account high-risk
- Publishes the live portfolio view and escalates the top risks to Slack
Workflow
- Trigger
Every Monday, 7:00 AM
Before the CS leadership sync.
- Prompt
Score every account
Usage trend, ticket sentiment, and days to renewal.
- Prompt
Diff against last week
What moved risk tier, what's new, what recovered.
- Prompt
Rank the portfolio
Sort by renewal value at risk, not just risk score.
- Result
Publish + escalate
Portfolio view updated, top-risk accounts posted to Slack.
Recommended skills
Reusable skills the recipe pulls in, add them once, every agent can use them.
Health scoringComposite score from usage, tickets, and sentiment, weighted per policy.
Renewal-date awarenessWeight risk higher as the renewal date approaches.
Week-over-week diffCompare against last week's saved snapshot.
How to use this recipe
- 1Connect PostHog, your support tool, Salesforce, and Slack
- 2Set the trigger for Monday morning, ahead of the CS leadership sync
- 3Paste the prompt and set your risk-scoring weighting for the policy
- 4Review the portfolio view and the escalated accounts each week
Recipe files
renewal-risk-radar/
recipe.mdskill.mdjobs-setup/
weekly-renewal-risk-radar-run.mdskills/
health-scoring.mdrenewal-date-awareness.mdweek-over-week-diff.mdworkflow.jsonCopy the prompt
Install the "Score every account's renewal risk weekly" recipe from the Eluu cookbook. 1. Fetch https://eluu.ai/cookbook/renewal-risk-radar/skill.md and save it into your skills folder as "renewal-risk-radar". 2. Ask me its first-run questions and store my answers in memory. 3. Offer to schedule the recurring jobs listed in the skill; only create the ones I approve. 4. Then run the skill once end to end so we can review the output together.
eluu.ai/cookbook/renewal-risk-radar.md
Paste it into any agent. It fetches the recipe file and pulls in the skills and prompts on its own, the prompt stays short, the detail lives at the URL.
