# Escalation routing

A reusable skill the "Answer handbook questions with a cited app" recipe pulls in. Add it once and every agent on the team can use it.

Route what the handbook can't answer to HR, instead of guessing or leaving the employee stuck.

## Method
1. Receive the question that citation-grounded answering could not confidently answer.
2. Package the question with any partial match found in the index, if one exists.
3. Post it to {{hr_escalation_channel}} with the employee's question attached.
4. Tell the employee HR will follow up, without implying an answer is coming from the app.
5. Log the escalation to `people/handbook-escalations/{{date}}.md`.
6. Note recurring escalation topics as a signal the handbook may need an update.

## Rules
- Escalate rather than infer — a low-confidence match is not a basis for an answer.
- Route every escalation to {{hr_escalation_channel}} (set on first run, then stored in memory), never a broader channel.
- Log every escalation, even a duplicate topic, so recurring gaps are visible.
- Never tell the employee a guessed answer while an escalation is pending.

## Output
An escalation logged to `people/handbook-escalations/{{date}}.md` and posted to {{hr_escalation_channel}}, with the employee's question attached.