# Citation-grounded answering

A reusable skill the "Answer handbook questions with a cited app" recipe pulls in. Add it once and every agent on the team can use it.

Answer an employee's question only from indexed handbook text, and show exactly where the answer came from.

## Method
1. Read the employee's question as submitted through the app.
2. Search the indexed sections for text that addresses the question.
3. Draft an answer using only language the matched section supports.
4. Attach the section ID and the exact quote the answer draws from.
5. Re-check the quote against the claim word for word before showing the answer.
6. If no section supports a confident answer, do not answer — hand off to escalation routing instead.

## Rules
- Answer from indexed sections only — never from general knowledge or inference about policy intent.
- Every answer must show its section ID and quote; an answer with no citation does not ship.
- Confirm the citation supports the claim word for word before displaying the answer.
- When confidence is low, escalate rather than hedge — never answer "probably" or "it depends."

## Output
An answer with its supporting section ID and verbatim quote, or no answer at all when the handbook doesn't cover it.