# Owner chasing policy

A reusable skill the "Run new-hire onboarding across every system" recipe pulls in. Add it once and every agent on the team can use it.

Remind a stuck owner on schedule, then escalate — without nagging early or letting a step go silent.

## Method
1. Check each open step's status daily against its source system, not the tracker alone.
2. Compare each step's age against {{reminder_threshold_days}}.
3. Send the owner a reminder once a step passes that threshold.
4. Track whether the reminder resolved the step within a further {{escalation_threshold_days}} days.
5. If still open, escalate to {{people_ops_lead}} with the step's history attached.
6. Update the tracker with every reminder and escalation sent.

## Rules
- Default reminder threshold is {{reminder_threshold_days}} days, escalation threshold is {{escalation_threshold_days}} days (set on first run, then stored in memory).
- Verify a step's status against its source system before reminding or escalating — never chase a step that is actually done.
- Escalate to {{people_ops_lead}}, not a broad channel, so the owner isn't publicly called out.
- Never send more than one reminder before escalating — a second silence goes to the lead.

## Output
A log entry per reminder and escalation sent, plus an updated tracker row reflecting each step's current status.